1. Home
  2. Frequently Asked Questions
11pp Help Center

Frequently Asked Questions 11pp: Get Your Questions Answered

Find quick answers about registration, Pix deposits, withdrawals, bonuses, Brasileirão betting, slots, crash games, and responsible gambling — all in one place.

All Registration Deposit Withdrawal Bonus Betting Games & Casino VIP Program Security Responsible Gambling
50+
Questions answered
9
Support categories
24h
Live support in Portuguese
3min
Pix withdrawal for verified account

Quick Answers to the Most Common Questions

The questions our support team receives most often — with a straight answer right below.

What is the minimum deposit via Pix?
The minimum deposit at 11pp via Pix is R$ 20.00. The balance appears in your account within seconds, with no fees. Via PicPay and Mercado Pago, the minimum is also R$ 20.00. Via card, R$ 30.00. Via boleto, R$ 50.00.
How long does a Pix withdrawal take to arrive?
For accounts with approved identity verification (KYC), Pix withdrawals are processed within up to 3 minutes — available 24 hours a day, 7 days a week, including national holidays. No withdrawal fee.
How does the welcome bonus work?
On your first deposit, the 11pp doubles the deposited amount as a bonus — 100% up to R$ 500.00. The rollover is 5× the bonus amount, on bets with odds of 1.30 or higher. Your real deposit is available for immediate withdrawal.
How long does registration take?
The form takes less than 2 minutes. You fill in your full name, CPF, date of birth, email, phone number, and password. Once your email is confirmed, you can deposit and bet on the Brasileirão right away.
Does 11pp have a mobile app?
The 11pp works as a PWA — no download needed. Access it through your Android or iPhone browser and add it to your home screen for a full app experience, with smooth live betting, slots, and Live Casino.
Do I need to submit documents to get started?
Not to place bets. Identity verification (KYC) is required before the first withdrawal, not before placing bets. Submit your RG, CNH, or passport and proof of address — approval within up to 24 business hours.

No questions found for "".
Try a different term or contact 24h support via live chat.

Registration6 questions

To register at 11pp you must be 18 or older, a resident of Brazil, hold a valid CPF registered with the Receita Federal, an active email address, and a Brazilian mobile number. Each CPF allows only one active account on the platform. Registration is free and takes less than 2 minutes — no sign-up fee, no monthly charge, and no cost to create your account.

The registration form takes less than 2 minutes to complete. You enter your full name, CPF, date of birth, email, phone number, and password. After confirming your email (a nearly instant process), your account is immediately active for deposits and betting. The only step that takes longer is identity verification (KYC), which is required before your first withdrawal — but this does not prevent you from betting right after registration.

Identity verification (KYC) is required before your first withdrawal is processed, not before you can bet. You can create your account, deposit via Pix, and bet on the Brasileirão or play slots right away. When you make your first withdrawal, the 11pp requests a photo of your ID (RG, CNH, or passport) and a recent proof of address. Approval takes up to 24 business hours. Once approved, all subsequent withdrawals are processed within 3 minutes via Pix.

No. The 11pp allows only one active account per CPF. Creating multiple accounts — known as multi-accounting — is a serious violation of the Terms and Conditions and results in all identified accounts being blocked, bonuses being cancelled, and possible retention of balances. If you had a previous account and want to know whether you can open a new one, contact support before attempting a new registration.

First, check your email's spam or junk folder — providers like Gmail, Hotmail, and Yahoo sometimes filter automated emails into those folders. If you don't find it there, go to the 11pp login page 11pp and click "Resend confirmation email". If you still haven't received it after 10 minutes, contact support via live chat with your registered email address.

No, under any circumstances. The 11pp is a platform strictly prohibited for users under 18. Date of birth is verified at registration and confirmed again via identity document during KYC verification before the first withdrawal. Any account identified as belonging to a minor is immediately blocked and the data is removed from the system. If you suspect a minor is using the platform, report it to support immediately at contato@11pp.click.
Deposit6 questions

The minimum deposit at 11pp varies by payment method: via Pix it is R$ 20.00; via PicPay and Mercado Pago it is also R$ 20.00; via credit or debit card it is R$ 30.00; via boleto bancário it is R$ 50.00 (with up to 3 business days for clearance). The most recommended method is Pix — the fastest, with the lowest minimum amount and no fees charged by 11pp.

Pix deposits are processed in seconds — in practice, the balance appears in your account the 11pp in under 1 minute after payment confirmation from your bank (Nubank, Itaú, Bradesco, Banco do Brasil, or any other Brazilian bank). Pix works 24 hours a day, 7 days a week, including weekends and holidays.

The 11pp accepts the following deposit methods, all 100% Brazilian: Pix (instant, from R$ 20.00), PicPay (instant, from R$ 20.00), Mercado Pago (instant, from R$ 20.00), credit or debit card (up to 5 minutes, from R$ 30.00) and boleto bancário (up to 3 business days, from R$ 50.00). International transfers, cryptocurrencies, and any foreign payment methods are not accepted.

In the vast majority of cases, the balance appears in under 1 minute. If after 5 minutes the balance has still not shown up, check: (1) whether your Pix receipt shows the payment as completed — not just initiated — in your banking app; (2) whether you used the correct Pix key provided by 11pp for that deposit session (keys can expire). If everything looks correct on the receipt but the balance hasn't appeared, contact support via live chat and share the Pix receipt — the issue is resolved within 1 business hour.

There is no standard maximum limit imposed by 11pp for deposits. However, you can set a maximum daily, weekly, or monthly deposit limit for your own account through the Responsible Gambling. Once set, this limit takes effect immediately and blocks any deposit that exceeds the defined amount. It's a protection tool you control — lowering the limit takes effect right away; raising it has a 7-day waiting period.

No. The 11pp does not charge any fees on deposits through any available payment method. The amount you deposit via Pix, PicPay, Mercado Pago, card, or boleto is credited in full to your account. Any fees charged by your bank or card provider on the transaction are the responsibility of that financial institution and are outside 11pp's control — check your bank account terms if you have any questions.
Withdrawal5 questions

For accounts with approved identity verification (KYC), Pix withdrawals are processed in up to 3 minutes. Available 24 hours a day, 7 days a week — including late nights, weekends, and national holidays such as Carnival, September 7th, and Christmas. The 11pp charges no withdrawal fees and the amount goes directly to your registered Pix key.

The minimum withdrawal at 11pp via Pix is R$ 30.00. Withdrawals are processed exclusively via Pix — the fastest method, with no fees. The Pix key used for withdrawals must be registered under the account holder's own name (same CPF used at registration), as required by anti-money laundering regulations.

Before the first withdrawal, 11pp requires identity verification (KYC): a legible photo of your RG, CNH, or passport (front and back) and a proof of address issued within the last 3 months (utility bill for water, electricity, gas, or phone, or a bank statement). Documents are submitted through the account security area. Verification takes up to 24 business hours. Once approved, you won't need to submit documents again for future withdrawals.

If the withdrawal was requested and KYC verification is already approved, but the amount hasn't arrived after 15 minutes, contact support via live chat. The most common reasons for a delay are: (1) KYC still under review — the deadline is up to 24 business hours; (2) the registered Pix key does not match the account holder's CPF; (3) a document submitted during verification needed adjustment and you didn't receive the notification. Support resolves any pending issue in real time during the chat session.

The bonus balance is locked for withdrawal until the rollover is met. For the 11pp welcome bonus, 11pp, the rollover is 5× the bonus amount received, with minimum odds of 1.30. Example: received R$ 100.00 in bonus → you need to wager R$ 500.00 (5× R$ 100.00) to release the bonus. Your real deposit, however, is available for withdrawal at any time — the rollover applies only to the bonus, never to the amount you deposited.
Bonuses & Promotions5 questions

The moment your first deposit is confirmed, the 11pp automatically credits the same amount as bonus balance, up to a limit of R$ 500.00. Practical example: you deposit R$ 200.00 via Pix → receive R$ 200.00 in bonus → account total becomes R$ 400.00. The rollover is 5× the bonus amount (not the total account balance) on bets with minimum odds of 1.30. Your real deposit of R$ 200.00 is available for immediate withdrawal, with no conditions.

Rollover (or wagering requirement) is the total betting volume you need to complete in order to convert your bonus balance into real-money balance, available for withdrawal. At 11pp, the welcome bonus rollover requirement is 5× the bonus amount. Bets that count toward the rollover must have minimum odds of 1.30. Bets on voided events, combo bets where all selections have odds below 1.30, and cancelled bets do not count toward the rollover. Your rollover progress is visible in real time on your account dashboard.

The promotional code field appears in the second step of the 11pp registration form 11pp, with the label "Promotional code (optional)". If you received a referral or special promotion code, enter it in that field before completing registration. Promotional codes cannot be added after registration is finalized — if you forgot to enter yours, contact support via live chat before making your first deposit to check whether an adjustment is possible.

In addition to the 100% welcome bonus up to R$ 500.00, the 11pp offers: weekly reload bonus (a percentage on reloads made during the week, available to all VIP levels); weekly cashback in real-money balance with no rollover for Gold members and above in the VIP Program; free bets in special Brasileirão and Libertadores rounds; slots promotions with free spins on selected games; and personalized offers based on your betting history, visible on the account dashboard after login.

Yes. The welcome bonus rollover must be completed within 30 days from the credit date. If the deadline passes without the rollover being completed, the bonus balance is removed from the account — but your real deposit is not affected. Other bonuses such as free bets and weekly cashback have specific timeframes described in each promotion's terms, visible on the account's bonus panel. Check the Terms and Conditions for detailed deadlines on each bonus type.
Sports Betting5 questions

The 11pp offers betting on more than 40 sports. The main ones available to Brazilian bettors include: football (Brasileirão Série A, Copa do Brasil, Libertadores, Champions League, and much more), MMA/UFC, basketball (NBB and NBA), volleyball, tennis, e-sports (CS2, League of Legends, Valorant), formula 1 and more. For each sport and event, dozens of markets are available — from simple match results to Asian handicap, goal totals, and special bets.

Cash out is the feature that lets you settle a bet before the final result of the event — receiving an amount calculated by the 11pp based on the current probability of the outcome. You can use partial cash out (closes part of the bet) or full cash out (closes the entire bet). It is available on live bets and on select pre-match bets. The cash out value updates in real time during the event. If you want to bet but not risk the full amount on the final outcome, cash out is the primary risk management tool available.

With a parlay bet, you select two or more events on your bet slip and the system multiplies the odds of each selection, generating a higher combined odd. All outcomes must be correct for the bet to win. At 11pp, parlays can be built with events from different sports — for example, Flamengo winning in the Brasileirão + a UFC fighter winning their bout + a basketball result. The minimum number of selections for a parlay is 2, and the maximum depends on the event and market.

Live betting at 11pp allow you to bet on events already in progress — with odds updated in real time, reflecting the current state of the match. Available for football (including live Brasileirão), UFC, basketball, tennis, and more. The live betting section displays real-time statistics (ball possession, shots on goal, dangerous attacks) and cash out is available on most markets. Access the Live Betting to see all events currently in progress.

If an event is cancelled, postponed to a different date, or the market is voided by 11pp, all bets on that event are fully refunded — the staked amount is returned to your real-money account balance. For combo bets, the voided selection is removed and the combined odds are recalculated without that event; if only one selection remains in the combo, it is treated as a single bet. Refunds are processed automatically and appear in your account within 24 hours of the cancellation being confirmed.
Games & Casino5 questions

The 11pp offers hundreds of slots from the industry's leading providers, including titles such as Fortune Tiger, Gates of Olympus, Big Bass Bonanza, Sweet Bonanza and many more with RTP above 96%. Available crash games include Aviator and Spaceman, among others. The live casino features tables for blackjack, roulette, baccarat and game shows with real dealers streamed in high definition. The entire selection is accessible immediately after login, with no download required.

RTP (Return to Player) is the average percentage of total wagered amounts that a slot returns to players over time. A slot with a 96% RTP means that, on average, for every R$ 100.00 wagered, R$ 96.00 is returned in prizes (the remaining R$ 4.00 is the house margin). RTP is calculated over millions of spins — it does not mean you will recover 96% of what you wager in any given session. At the 11pp, the available slots generally have an RTP between 94% and 97%. The RTP for each game is provided by the supplier and can be checked in the game's own information section.

In crash games, a multiplier starts at 1× and grows progressively. You place your bet before the round begins and can cash out at any point while the multiplier climbs, receiving your bet multiplied by the value at the time you cash out. If the crash happens before you cash out, the bet is lost. The challenge is deciding when to cash out — before the crash hits. In the crash games available in the Crash Games at 11pp, there is an option for automatic cash-out at a pre-set multiplier.

Yes. The 11pp offers live casino tables hosted in Portuguese for Brazilian players. In addition to the Portuguese-language tables, there are also tables in English and Spanish for those who prefer them. All tables feature high-definition video streams with real dealers. It runs smoothly over 4G and 5G on mobile — video quality adjusts automatically to your connection speed. No download needed: access it directly through your Android or iPhone browser after logging in.

All slots, crash games, and live casino games available at 11pp are provided by certified suppliers and audited by independent entities. The random number generators (RNG) of the slots are regularly verified to ensure that results are genuinely random and cannot be manipulated by the platform or players. Crash games use a provably fair system with verifiable algorithms. Live Casino tables are streamed live from physical studios with real dealers — they are not simulations.
VIP Program4 questions

Every new account on 11pp automatically enters the Bronze tier of the VIP Program. Every BRL wagered — on football, slots, crash games, or live casino — earns points that advance your level automatically. The seven tiers are: Bronze, Silver, Gold, Platinum, Diamond, Elite, and Legend. From Gold onward, weekly cashback is paid in real funds with no rollover. At higher tiers, there are exclusive reload bonuses, boosted odds, and at Elite and Legend, a dedicated account manager in Portuguese. See the VIP Program for full details.

From Gold level onward, the weekly cashback at 11pp is credited in real funds, no rollover. This means the amount goes directly into your balance, available for Pix withdrawal — with no wagering requirements to unlock it. Cashback is calculated on your total bet volume for the week and credited automatically every Monday. At Bronze and Silver levels, cashback is issued as bonus balance (with rollover). The exact percentage per level is listed on the VIP Program.

The VIP level at 11pp does not automatically drop due to inactivity — it's based on your cumulative betting volume. Activating responsible gambling tools such as session breaks or temporary self-exclusion does not cause any loss of level or points during that period. Your points and ranking are preserved. The only natural consequence is that, with your account paused, you won't accumulate new points while the break is active — which is expected and by design.

The VIP points at 11pp accumulate in all bets and games on the platform — Sports Betting (Brasileirão, UEFA, UFC, NBB), slots, crash games (Aviator, Spaceman), and Live Casino tables (blackjack, roulette, baccarat). No matter where you play: every BRL wagered contributes to point accumulation and level progression. The conversion rate from wagers to points may vary by game category — full details are available in the complete terms on the VIP Program.
Account Security5 questions

On the 11pp login screen 11pp, click "Forgot my password". Enter the email address on your account and you'll receive a reset link within 5 minutes — check your spam folder too. The link expires in 30 minutes for security reasons. Once you click it, choose a new password with at least 8 characters combining uppercase and lowercase letters, numbers, and symbols. If you can't remember the email on your account, contact support via live chat providing your CPF, full name, and date of birth for identity verification.

After logging in, go to the profile menu and select "Account Security". Under "Two-Factor Verification", choose "Enable 2FA" and enter your Brazilian mobile number. You'll receive an SMS with a 6-digit code to confirm activation. With 2FA enabled, every login from an unrecognized device will require confirmation via your mobile. It's the most effective way to protect your account — especially recommended for VIP members with a significant balance at the 11pp.

After 5 failed login attempts with an incorrect password, the 11pp temporarily blocks access for 30 minutes as protection against unauthorized login attempts. Wait out the period and try again. If you've forgotten your password, use the recovery option before making further attempts. If you received a block notification without having tried to log in, contact support immediately via live chat — it may indicate a third-party access attempt and you should change your password right away.

The 11pp handles all personal data in compliance with Brazil's General Data Protection Law (LGPD — Law No. 13,709/2018). The data collected at registration — CPF, full name, email, date of birth, and phone number — is used exclusively for account operation, identity verification, and regulatory compliance. The 11pp does not sell or share your data with third parties for marketing purposes. You can request access, correction, or deletion of your data at any time through support. Read the Privacy Policy in full for all the details.

No. The official support of the 11pp never asks for your password through any channel — not live chat, not email, not WhatsApp, not Telegram. If you received any message asking for your password, access code, or financial details on behalf of 11pp, it is a phishing attempt. Do not reply and do not click any links in those messages. Report it immediately via the live chat on the official platform (11pp.click) so we can take the necessary action.
Responsible Gambling4 questions

Go to your profile in the 11pp → go to "Responsible Gambling" → select "Deposit Limit" → choose the period (daily, weekly, or monthly) → enter the maximum amount → confirm. The limit takes effect immediately upon confirmation. Reducing a limit takes effect instantly. Increasing a limit has a 7-day waiting period — this protection exists so that a momentary impulse cannot undo a decision you made with a clearer head. For more details, see the Responsible Gambling.

The 11pp offers two break options: Session Break (from 24 hours to 30 days, effective immediately) and Temporary Self-Exclusion (from 30 to 180 days, with extra confirmation via support). During any type of break, account access is blocked, no bets can be placed, and all marketing communications are automatically suspended. Your balance remains intact. To activate: Profile → Responsible Gambling → choose the desired option.

Permanent self-exclusion is the definitive and irreversible closure of your account at 11pp. The data is locked to prevent any future registration using the same documents. This measure cannot be reversed under any circumstances — not through a formal request, not with a new CPF, not by contacting support. It is a serious protection designed for those who need a permanent barrier to gambling. Before choosing the permanent option, consider temporary self-exclusion. To request it, reach out via live chat. Your real-money balance will be returned via Pix after identity verification.

The most immediate first step is to activate a session break right now: Profile → Responsible Gambling → Session Break. The 11pp is available 24 hours a day via live chat, with Portuguese-speaking agents ready to walk you through the available protection tools — no judgment, no red tape. If the impact on your finances, relationships, or health is already significant, consider also reaching out to a psychologist or therapist with experience in compulsive behavior. Visit the Responsible Gambling for the full self-assessment and all available resources.

Why Bet at 11pp?

Six reasons that make a real difference for Brazilian bettors who want quality, safety, and genuine entertainment.

Pix Withdrawal in Up to 3 Minutes

Verified accounts receive Pix withdrawals in up to 3 minutes, 24 hours a day, 7 days a week — including Carnival, Christmas, and every public holiday. No fee, no "business day" wait, straight to your Pix key.

Brasileirão Live with Cash Out

Live betting on every round of the Brasileirão Série A, Copa do Brasil, and Libertadores with over 40 markets per match. Cash out is available to close bets before the final whistle when a bet is going your way.

Slots, Crash Games & Live Casino

Fortune Tiger, Aviator, Gates of Olympus, and hundreds of high-RTP titles. Live Casino with real dealers in Portuguese. Everything runs directly on your phone, no download needed, optimized for Android and iPhone.

VIP Program with Real Cashback

Seven VIP tiers, weekly cashback in real-money balance with no rollover from Gold onwards, exclusive bonuses, and a dedicated account manager at the highest levels. Every bet — on football, slots, or crash — automatically earns points.

Security & LGPD Compliance

End-to-end SSL encryption, KYC verification, optional 2FA authentication, and compliance with the LGPD and Law No. 14,790/2023. Your data and money protected by multiple layers of security.

Responsible Gambling Tools

Deposit limit, session break, and self-exclusion available with no waiting period. 11pp respects your protection decisions without exception — no marketing communications are sent to accounts with active tools.

How to Use This 11pp FAQ Page

This FAQ page was put together based on the real questions that reach 11pp's support team from the 11pp every day — not a generic list copied from any random sportsbook. Whether you want to know how Pix deposits work, what happens to your welcome bonus if you don't meet the rollover deadline, or how to reactivate your account after a session break, the answer is right here, detailed and in plain English.

Use the search bar at the top of the page to look up any term — for example, "withdrawal", "Pix", "Brasileirão", "slots", "bonus" — and related questions appear instantly, filtered in real time as you type. The navigation categories filter questions by topic: if you only want to know about deposits, click "Deposit"; if you want to understand the VIP Program, click "VIP Program".

Most questions about 11pp gets an answer here in under 2 minutes. For account-specific situations — a withdrawal that never arrived, a bonus that wasn't credited, an identity verification that's taking too long — live support is available 24 hours a day in Portuguese via the platform chat, with no bots and no unreasonable wait times.

If you don't have an account at the 11pp and landed on this page looking into how the platform works before signing up — great. Take the time to get all your questions answered here, and when you're ready, registration takes less than 2 minutes and the 100% welcome bonus up to R$ 500.00 is credited automatically on your first Pix deposit.

Didn't find what you were looking for? 11pp support is available 24 hours a day via the platform's live chat — access it through the button in the corner of the screen after logging in or registering. Service is provided by human agents, in Portuguese, with no waiting queue.

Documents Related to Frequently Asked Questions

Many of the answers on this page have additional detail in the official 11pp. If you want the full version of any rule mentioned here, these are the right links:

Terms and Conditions
Complete terms for use, bonuses, betting, and withdrawals — the official version of everything mentioned in the answers above.
Privacy Policy
How your data is collected, used, and protected under the LGPD. Your rights as a data subject.
Responsible Gambling
Full details on deposit limits, session breaks, self-exclusion, and how to use each tool.
VIP Program
Full level table, cashback percentages, exclusive benefits, and how to progress faster.
About Us
The mission and values behind every decision at 11pp — who we are and why we built the platform this way.

Still have questions? Chat with 11pp Support

Human support, in English, available 24 hours a day — no bots, no endless queues.

24h Live Chat
Support from human agents trained in responsible gambling, deposits, withdrawals, and technical issues. Average response time: under 3 minutes.
Open Live Chat
Support Email
For requests requiring more detailed review — document verification, complex account situations, formal suggestions, and complaints.
contato@11pp.click
Account Help Center
After logging in, go to the Help Center in your profile to track open requests, check the status of your KYC verification, and monitor pending withdrawals.
Create Free Account
The answers on this page are based on 11pp's current policies.

In the event of any conflict between the content on this page and the official documents, the Terms and Conditions, the Privacy Policy and the rules on the Responsible Gambling. For questions specific to your account, live support is the most accurate and up-to-date source of information.

Questions answered. Now go play.

Free registration in under 2 minutes, minimum deposit of R$ 20.00 via Pix, 100% welcome bonus up to R$ 500.00, and withdrawals in up to 3 minutes. Brasileirão, slots, crash games, and live casino are waiting for you.

Create Free Account Now I already have an account
100% free registration Minimum deposit R$ 20.00 via Pix 24h Support in Portuguese Pix Withdrawal in up to 3 Minutes

Prohibited for users under 18. Gamble responsibly.

Português