Terms and Conditions 11pp: Clear Rules for All Users

These Terms and Conditions ("Terms") govern the relationship between you ("User") and 11pp ("Platform", "we"), operator of the website 11pp.click. By creating an account, making a deposit, or using any 11pp feature, you fully agree to these Terms and all supplementary documents incorporated by reference, including the Privacy Policy and the specific rules of each promotion.

11pp reserves the right to update these Terms at any time. When this happens, we will publish the new version with the update date at the top of the page. Continued use of the platform after new conditions are published constitutes acceptance of those changes. If you do not agree with any change, you must close your account before the new conditions come into effect.

To create an account at 11pp, you must meet all of the following criteria simultaneously:

• Be at least 18 years of age at the time of registration;
• Be a resident of Brazilian territory;
• Hold a valid CPF in good standing with the Receita Federal do Brasil;
• Not be prohibited by law from participating in betting or gambling in your jurisdiction;
• Not have previously had an account closed for violation of these Terms;
• Not be an employee or immediate family member of an employee of 11pp or any of its technology partners involved in operating the platform.

11pp verifies the eligibility of all users. Creating an account with false information, allowing a third party to use your account, or accessing the platform while under 18 are serious violations that result in immediate account suspension and cancellation of all balances, including any winnings.

Each user may hold only one 11pp account linked to their CPF. Having multiple accounts ("multi-accounting") is a serious violation of these Terms and will result in all identified accounts being blocked, all bonuses being cancelled, and, where applicable, pending withdrawals being forfeited.

You are responsible for keeping your login credentials — username and password — secure. 11pp is not liable for unauthorized access resulting from voluntary or involuntary sharing of your credentials. If you suspect your account has been accessed by someone else, contact our support team immediately.

11pp may request identity verification documents ("KYC") at any time during the relationship, especially prior to withdrawals above a certain amount. Accepted documents include a valid RG, CNH, or passport, along with a recent proof of address in the account holder's name.

11pp accepts the following deposit methods, all exclusively Brazilian:

11pp does not accept cash deposits, cryptocurrencies, international transfers, checks, money orders, or any payment method not listed above. Payments received via unaccepted methods will be returned to the originating account holder after any applicable bank fees are deducted.

All deposits must be made by the account holder themselves — meaning the name and CPF on the bank account or payment method must match the details registered on 11pp. Third-party deposits are not accepted and will be returned.

Withdrawals at 11pp are processed exclusively via Pix, in up to 3 minutes for verified accounts — 24 hours a day, 7 days a week, including weekends and national holidays. The minimum withdrawal amount is R$ 30.00.

To request a withdrawal, the following conditions must be met:

• The account must be verified (KYC approved);
• The available balance for withdrawal must exceed R$ 30.00;
• There must be no active bonus with a pending rollover on the requested amount;
• The Pix key provided must be linked to the CPF of the 11pp account holder;
• There must be no ongoing security or fraud investigation on the account.

11pp charges no fees on withdrawals. The full requested amount is deposited directly into the user's bank account. For large-volume withdrawals or cases requiring additional compliance verification, processing may take up to 24 hours. In such cases, the user is notified immediately via the platform's chat.

All 11pp promotions are subject to specific terms published on each promotion's page. The general rules that apply to all promotions are:

• Rollover: The rollover applies exclusively to the bonus amount — never to the user's deposited balance. Example: a R$ 100.00 bonus with a 5× rollover requires R$ 500.00 in bets before it can be released.
• Bets that count toward rollover: Only bets with odds of 1.30 or higher count toward the rollover requirement for any 11pp bonus.
• Cash out and rollover: Using cash out on a bet placed with bonus balance does not cancel the rollover — the amount recovered via cash out is returned to the bonus balance and continues counting toward the rollover as wagered.
• Validity: Each bonus has its own expiration date, counted from the date of credit. Expired bonuses are automatically canceled without additional prior notice.
• One bonus per user: Welcome promotions are valid for the first deposit only, per unique account. Creating multiple accounts to claim the welcome bonus more than once is a serious violation of these Terms.
• Recurring promotions: Reload bonuses, free spins, and VIP cashback have their own eligibility criteria and are credited automatically once the conditions are met.

The 11pp VIP Program is governed by its own regulations, available on the VIP Program. The weekly cashback for Gold level and above is credited as real balance with no rollover. For all other levels, the cashback rollover is 1×, with a 7-day period.

Sports Betting at 11pp follows the standard rules of the international fixed-odds betting market, with the specifics described below:

• Confirmed bets are non-reversible: Once confirmed by the system, a bet cannot be cancelled by the user — except when the cash out feature is available and used before the event ends.
• Cancelled or postponed events: If an event is canceled before it begins, all related bets are fully refunded. If an event is postponed by more than 48 hours from the original date, the same criteria apply, unless otherwise stated in the specific market rules.
• Interrupted events: If a match is interrupted after it has started and is not completed within 48 hours, all bets will be refunded — except for markets that were fully determined before the interruption.
• Odds errors: 11pp reserves the right to void bets placed at clearly incorrect odds ("palpable error"), even after confirmation. In such cases, the full staked amount is returned to the user.
• Betting limits: Each market has maximum bet limits that may vary depending on the event, time, and the user's VIP level. 11pp reserves the right to adjust individual limits at any time without providing a reason.

For live betting, the same rules apply, with the additional note that odds may be temporarily suspended during moments of high uncertainty within an event — a standard market practice that protects both the user and the platform.

The casino games available on 11pp — slots, crash games, and Live Casino with real dealers — are supplied by certified third-party providers. 11pp acts as a licensed operator and is responsible for the user experience, but the mechanics, outcomes, and RTP (Return to Player) of each game are determined and audited by the provider.

The results of all slots and crash games are generated by an RNG (Random Number Generator) certified by independent bodies, ensuring that no outcome can be predicted, manipulated, or influenced by any party — including 11pp itself. The declared RTP for each game is available in that game's information section within the platform.

Live casino games feature real dealers in physical studios operated by the providers. Games are streamed in real time via high-definition video. Any disputes regarding the outcome of a live game must be raised within 24 hours of the session ending.

11pp has zero tolerance for any form of fraud, manipulation, or misuse of the platform. Prohibited conduct includes, but is not limited to:

• Creating more than one account using the same CPF or using third-party documents;
• Manipulating bets in collusion with other users ("match-fixing" or "coordinated arbitrage");
• Using automated software, bots, or scripts to place bets;
• Deliberately and systematically exploiting system errors, bugs, or odds inconsistencies;
• Making deposits using third-party credit cards or bank accounts;
• Using the platform for money laundering or any other illicit financial activity;
• Abusing the bonus system with the sole purpose of profiting from promotions without any genuine intent to play;
• Attempting to access restricted areas of the platform, other users' data, or 11pp's internal systems.

11pp continuously monitors for suspicious behavior patterns. Accounts showing anomalous activity are proactively blocked for investigation. During this period, withdrawals are suspended, but the balance remains protected while the investigation is ongoing. Accounts confirmed as fraudulent have all balances and winnings cancelled, and the information may be reported to the relevant authorities.

Users may request voluntary account closure at any time by contacting 11pp support via live chat or at contato@11pp.click. Before closure, any pending real-money withdrawals will be processed as normal. Bonus balances not yet converted to real money will be cancelled upon voluntary closure.

11pp may close or suspend an account at any time, with or without prior notice, in the following situations:

• Violation of any clause of these Terms;
• Providing false information during registration or KYC verification;
• Confirmed or strongly suspected fraudulent activity;
• Request submitted by the user through the self-exclusion process;
• Court order or regulatory authority ruling;
• Extended account inactivity (more than 24 months without access or transactions).

In cases of closure due to a Terms violation, 11pp reserves the right to retain the account balance as compensation for damages caused, especially in confirmed fraud situations. In all other closure cases, the real balance will be returned to the user after the necessary verifications.

11pp processes all users' personal data in strict compliance with Brazil's General Data Protection Law (LGPD – Law No. 13,709/2018). Data collection is limited to what is strictly necessary for platform operation, identity verification, and fulfillment of legal obligations.

The data collected by 11pp includes:

• Identification details: full name, CPF, date of birth, address;
• Contact details: email address, mobile number;
• Financial data: Pix keys, transaction history (we do not store full credit card details);
• Usage data: betting history, games accessed, login times;
• Technical data: IP address, device type, browser.

11pp does not sell users' personal data to third parties. Data may be shared with technology partners providing essential services to operate the platform (payment processors, game providers), always under contract with confidentiality obligations. For full details, please refer to our Privacy Policy.

11pp takes responsible gambling seriously — not as a regulatory checkbox, but as a genuine commitment to user well-being. The following tools are available to all users at any time, with no waiting period:

• Deposit limit: Set a maximum deposit limit — daily, weekly, or monthly. The limit takes effect immediately after it is configured.
• Session break: Block access to the platform for periods of 24 hours to 30 days. During the break, no access, deposits, or bets are possible.
• Temporary self-exclusion: Remove access to the platform for 30, 60, 90, or 180 days. During this period, new registrations using the same details are blocked.
• Permanent self-exclusion: Permanently close your account and block any future registration using the same details. This action is irreversible.

All of these tools are available directly in your account profile, under the "Responsible Gaming" section. For permanent self-exclusion, you must confirm the request via live chat for security reasons. For more information, visit our dedicated page at Responsible Gambling.

11pp does not use marketing communications or notifications to pressure users with active self-exclusion or a reached deposit limit into making new deposits. These tools are absolute and cannot be bypassed by any commercial action from the platform.

11pp strives to keep the platform available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted availability and are not liable for losses arising from:

• Scheduled or emergency maintenance that temporarily interrupts access;
• User internet connection failures;
• Interruptions to third-party services (game providers, payment processors);
• Bets lost during platform outages — in such cases, confirmed bets are honored as normal;
• User betting decisions, game outcomes, or any financial losses resulting from betting activity.

11pp's maximum liability for any individual claim is limited to the total amount deposited by the user in the 30 days prior to the event giving rise to the claim, except in cases of proven willful misconduct by the platform.

11pp reserves the right to amend these Terms at any time, for reasons including changes to Brazilian gambling and betting legislation, updates to the services offered, or adjustments to the platform's commercial policies.

When significant changes are made, we will notify active users by email at least 7 days before the new conditions take effect. For minor changes — such as wording corrections or adjustments that do not affect user rights — publishing the update on the platform with the revision date is sufficient.

If you disagree with the new conditions, you may close your account before the changes take effect. Continued use of the platform after that date constitutes full acceptance of the new conditions.

These Terms and Conditions are governed by the laws of the Federative Republic of Brazil, in particular Law No. 14,790/2023 (Fixed-Odds Betting Legal Framework), the Consumer Protection Code (Law No. 8,078/1990), and the General Data Protection Law (Law No. 13,709/2018).

In the event of a dispute or complaint, the user should first contact 11pp support via live chat or at contato@11pp.click so the matter can be resolved directly. 11pp commits to responding to formal complaints within 5 business days.

If an amicable resolution is not possible, both parties agree to submit any disputes arising from these Terms to the courts of the Comarca de São Paulo, State of São Paulo, expressly waiving any other jurisdiction, however privileged.